The operator can track the seller's metrics to get accurate information about the store's activity on the marketplace. You can view these statistics by going into each store's profile and clicking the Dashboard tab.
MarketPush calculates store statistics in real time. The rules engine uses some of these statistics to manage the Marketplace’s quality of service.
There are two types of statistics:
- statistics based on time ranges
- statistics based on date ranges
These statistics are used by the rules engine to determine whether:
- the store is suspended
Statistics Description
The following table describes store statistics.
| Label | Description |
|---|---|
| Acceptance Rate | The rate at which orders are approved by a given store. This is calculated based on the number of accepted orders divided by the total number of orders (excluding orders awaiting acceptance). |
| Incident Rate | The rate at which incidents occur on orders from a given store. This is calculated based on the number of order lines with at least one incident divided by the total number of accepted order lines. |
| Rejection rate | The rate at which rejections occur on orders from a given store. This is calculated based on the number of rejected order lines divided by total number of order lines. |
| Cancelled Rate | The rate at which cancellations occur on orders from a given store. This is calculated based on the number of canceled order lines divided by total number of order lines. |
| Avg Time to Ship | The average time period it takes an order to go from “Pending” to “Shipped”. |
| Avg Acceptance Time | The average amount of time it takes for the seller to accept an order. |
Information about the store's balance, offers, and orders
From the store's detailed page, operators with sufficient privileges can access the store's balance information and information about the store's activity.
Store Balance
A MarketPush seller account has three different balance types.
Store balances are updated in real-time.
Balance Pending
- The sum of all orders where debited date is null (payment has not been confirmed) and the status is not Canceled or Rejected.
Balance Payable
- The sum of all transactions for the seller in status Payable
Balance Invoiced
- The sum of all transactions for the seller in status Invoiced.
When a billing cycle is processed for the seller and if the total amount owed to the seller is greater than $0, all payable transactions for the seller are marked as Invoiced.
Offers
You can see how many Total Offers a store has, both active and inactive.
Total Orders
This number represents the total active orders in the store's account.
Total Amount
This number represents the total amount all the orders equate to.
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