Orders can have different statuses, including Pending, Awaiting Fulfillment, Shipped, and Received. These statuses are designed to help you keep track of your orders and take necessary actions when needed.
MarketPush provides support for multiple statuses, with each status having its own timestamp indicating when the order status changed. The different order statuses are listed in the following table.
| Status | Description |
|---|---|
| Pending | When an order is submitted. The order exists in MarketPush as an order waiting to be fulfilled by a Seller. |
| Rejected | When an order line is rejected by the Seller |
| Awaiting Fulfillment | When an order is in the process of being fulfilled. |
| Shipped | When an order has been marked as shipped by the Seller. |
| Received | When an order has been confirmed received by the customer. |
| Incident Open (only on order lines) | When an incident is open on an order line. When an incident is closed on an order line, the order line status returns to its previous status. |
| Canceled | When an order has been canceled by the Seller, Operator, or customer. |
| Refunded | When a full refund has been issued on an order |
| Partially Refunded (only on order lines) | When an order line has been partially refunded. |
| Closed | When an order has been closed. |
Operator users can enable two order-specific settings related to seller orders and order management:
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