Managing Orders as an Operator

Modified on Fri, May 24 at 6:37 AM

After a customer places an order, they will appear on the Orders page in MarketPush. The orders page will default to all orders but you can filter by the following:

date range
order number
customer name
status
seller

Order Status

Orders can have different statuses, including Pending, Awaiting Fulfillment, Shipped, and Received. These statuses are designed to help you keep track of your orders and take necessary actions when needed.

MarketPush provides support for multiple statuses, with each status having its own timestamp indicating when the order status changed. The different order statuses are listed in the following table.

Status	Description
Pending	When an order is submitted. The order exists in MarketPush as an order waiting to be fulfilled by a Seller.
Rejected	When an order line is rejected by the Seller
Awaiting Fulfillment	When an order is in the process of being fulfilled.
Shipped	When an order has been marked as shipped by the Seller.
Received	When an order has been confirmed received by the customer.
Incident Open (only on order lines)	When an incident is open on an order line. When an incident is closed on an order line, the order line status returns to its previous status.
Canceled	When an order has been canceled by the Seller, Operator, or customer.
Refunded	When a full refund has been issued on an order
Partially Refunded (only on order lines)	When an order line has been partially refunded.
Closed	When an order has been closed.

Operator users can enable two order-specific settings related to seller orders and order management:

While operators are not intended to process incoming orders for their sellers, they can view and print orders from their operator account, and message with customers on behalf of the seller.

If a seller requests that their operator accept specific orders while they are indisposed (e.g., due to PTO in a small business), the operator can use the "Log in As User" feature on the User Management page to emulate the seller's account and accept the orders on their behalf.

Order reports and statistics are available on the operator Dashboard and Reports pages.