Managing Orders as a Seller

Order management can either be handled manually or through an API. 

When a customer places an order, MarketPush will send an email notification to your store's users who have appropriate permissions, informing them that there is a new order pending acceptance. 

To Accept an Order

1. Log into MarketPush
2. Click on Orders from the left-hand navigation menu
3. Click on the first pending order
4. Review the order details to ensure you can fulfill all items
5. Click the blue Accept Order button in the right-hand corner
   
   

If enabled by your operator, you can configure your API or account settings to automatically accept all new orders.

Reject Orders

If you are unable to accept the order, simply click the red Reject Order button and choose a Rejection Reason. 

To prevent negative store fulfillment rates due to rejected orders, we highly recommend updating your product inventory daily, if not instantly with the use of an API.

Managing Individual Items on an Order

The Order Line Level allows you to select the appropriate action for each individual item line in the event there are concerns or issues with an item that has been ordered.

At the side of each line under Actions, there are three dots.  When clicked, there are 3 different actions that display.

• Edit
• Accept
• Reject

This allows you to select the appropriate action for each line after reviewing the product, the quantity, and the unit price. 

Once you have selected the Action(s) for your order, the order status will update to Awaiting Fulfillment if there are no more pending order lines and you have accepted at least one line on the order. The order status will change to Rejected if you reject the entire order.

Shipping an Order

Once you've accepted an order, you'll need to generate a shipping label and retrieve a tracking number (if applicable to the selected carrier). 

Once you've prepared the shipment and processed it for shipping, head back into the order. Then follow the steps below:

• Scroll down to the Shipping Information section
• Click the Add Tracking button or click to turn on the toggle below if the shipment does not require tracking

• Enter the quantity of each item being sent in this shipment
• Add the tracking number (if applicable)
• Select the carrier
  Click the blue Confirm button

Carriers are established by your operator.

Once the order has shipped out of the warehouse, head back into the order within MarketPush and: 

• Scroll down to the Shipping Information section 
• Click the green Mark as Shipped button

If the order was paid for On Account, then you will have the option to mark the order as Paid. 

Orders that are paid for by credit card will be marked as paid automatically by MarketPush.