Issuing Refunds

When you refund an order, you send payment back to the customer. You can refund an entire order or only part of an order.

To issue a refund:

1. Click Orders

2. Click the order that you want to refund

3. Click the Issue Refund button

4. Optional: Enter the shipping amount that you want to refund into the Shipping field.

5. Select a reason for the refund.

6. If you don't want to send an email to your buyer when you issue the refund, then uncheck Send a notification to the buyer. This option is enabled by default.

7. Click the Refund button the issue a refund.
   

Refunding the entire order will change the order status to Refunded.

A refund can only be sent to the original payment method.

Negative Balance Payable

Refunds or transactions that contribute to the negative payable balance are listed under the Transaction History tab on the Finances page. If you don't have enough sales coming in to clear a negative payable balance before the end of your current billing period, an Operator might get in touch directly with your store administrator to address the negative balance to keep your store account in good standing.