Ongoing Requirements for Master Operators in MarketPush

This article provides a comprehensive guide to the ongoing tasks and responsibilities for Master Operators using MarketPush.

General Ongoing Tasks

Whether you’re using MarketPush solely as a PIM to feed product offerings to your e-commerce site and collect customer orders, or leveraging its multi-vendor Marketplace capabilities as well, the following tasks apply:

1. Keep Product and Offer Data Updated:

   • Ensure your product and offer data is accurate and up to date.
   • Updates can be made manually through the user interface, via API integration, or automated with SFTP.

2. Order Management:

   • Regularly review and process orders from your e-commerce website.

3. Handle Returns, Exchanges, and Refunds:

   • Manage customer requests for returns, exchanges, and refunds efficiently.

Additional Tasks for Multi-Vendor Marketplace Operators

If you are operating a multi-vendor marketplace, you’ll need to perform the following additional tasks:

1. Manage Markup or Commission Rates:

   • Set and adjust markup or commission rates for your marketplace sellers.

2. Support Sellers:

   • Provide assistance to sellers by answering business-related questions as needed.
   • If your sellers are not MarketPush MarketMatch PIM partners, help them resolve product and offer upload issues.

3. Ensure Seller Payments:

   • Pay marketplace sellers on a regular schedule.
   • Keep their banking information accurate and up to date.

4. Monitor Seller Performance:

   • Track sellers’ performance metrics, such as order processing time and inventory updates.
   • Ensure sellers are meeting acceptable standards for customer order fulfillment.

5. Manage Manufacturer Name Variations:

   • Verify and standardize manufacturer names with each new product upload to ensure consistent display on your website.

6. Create and Update Product Categories:

   • Add new product categories, subcategories, and attributes as needed to support your expanding product offerings.

By staying proactive with these tasks, you can ensure smooth operations, maintain data accuracy, and provide a high-quality experience for both customers and sellers.